Title_The Perceived Impact of E-Government on Government Effectiveness: A South Korean Bureaucrats’ Perspective

Author_Godfrey Mbabazi

Pages_69-82

Abstract_Government effectiveness has long been a concern for scholars, organizations, and governments. Ineffectiveness in government operations often results in significant costs, particularly for the consumers of public services. This paper empirically examined South Korean public bureaucrats’ perception of the potential impact of e-government on government effectiveness. The analysis reveals that these bureaucrats believe internal
e-government factors, such as ICT tools, IT management, and process innovation, significantly enhance government effectiveness. Furthermore, traditional components like business alignment and coordination are viewed as more critical to e-government success than technologically oriented factors like ICT infrastructure availability and skills. Interestingly, contrary to common belief, the study found no direct impact of political
leadership, vision, goals, and business process reengineering (BPR) on e-government effectiveness.

Keywords_E-government, government effectiveness, bureaucrats, perceived impact